Last updated: September 11, 2026
Burrowgift offers returns within 30 calendar days of delivery. We do not charge restocking fees or reset fees. Returns are accepted by mail only. To start a return, contact us at info@burrowgift.my or call +1 414-458-7672.
Return Window
The return window begins on the delivery date confirmed by the carrier. The return request must be sent within 30 calendar days of that date. Returns sent without prior approval do not qualify for free return shipping.
Remorse Returns and Defective Returns
We separate returns into two categories: remorse returns and defective returns. The table below explains the responsibility for each category.
| Return Type | Examples | Return Window | Condition Required | Return Shipping | Resolution |
|---|---|---|---|---|---|
| Remorse return | Changed mind, no longer need the item, ordered wrong size or color | 30 calendar days from delivery | Unused, original packaging, all parts and modules included | Free prepaid return label for approved returns | Refund to original payment method |
| Defective return | Item arrived damaged, missing parts, wrong item, or has a manufacturing defect | 30 calendar days from delivery | Photos and description required; keep original packaging | Free prepaid return label for approved returns | Replacement part, replacement item, or refund after review |
A remorse return must be unused and returned in the original packaging with all modules, parts, and hardware. If the item has been assembled, it does not qualify as a remorse return. If the item has a defect, assembly does not cancel the return right. Contact us with photos and a description so we can review the defect.
How to Get a Return Label
Email info@burrowgift.my or call +1 414-458-7672. Provide your order number, the item you want to return, and the reason for the return. For defective returns, include photos of the damage or defect. After approval, we issue a prepaid return label and return instructions. Do not ship the item before receiving the return label. Returns sent without a return label do not qualify for free return shipping.
Return Shipping Address
After approval, ship the return to:
Burrowgift
5121 Greendale Ave, Greendale, WI 53129, United States
Packaging Requirements
Return the item in its original packaging with all modules, parts, hardware, and accessories. If the original packaging is damaged, contact us before shipping the return so we can provide guidance. Missing parts can delay the refund or replacement. Keep the return tracking number until the refund or replacement is complete.
Inspection and Refund Timing
Once the return arrives at our return address, we inspect it within 1–2 business days. After inspection, we process the refund to the original payment method. The refund is initiated within 1–2 business days after inspection. The original payment provider or bank usually posts the refund within 7–10 business days. The total time from return receipt to posted refund is typically 8–12 business days, depending on the payment provider.
We do not charge restocking fees, reset fees, or return shipping fees for approved returns. The refund amount covers the item price. Shipping was free, so no shipping charge is deducted from the refund.
Exchanges
For defective items, we offer a replacement part, replacement item, or refund. If you prefer a different item after a remorse return, place a new order after the return is approved. Replacement availability depends on current inventory.
Furniture and Modular Assembly Notes
Burrowgift sells tool-free modular sofas and whole-home furniture. Many items ship in multiple boxes. Before returning, confirm that all boxes, modules, parts, and hardware are included. If one box is missing, contact us before sending the return. For assembled modular items with a defect, include photos of the assembled area and the specific part so we can identify the issue.
Contact
Burrowgift
5121 Greendale Ave, Greendale, WI 53129, United States
Email: info@burrowgift.my
Phone: +1 414-458-7672
Hours: Monday–Friday, 9:00 AM–6:00 PM CT