Last updated: September 11, 2026
Burrowgift respects your privacy. This policy explains what information we collect, how we use it, when we share it, and what choices you have. This policy applies to burrowgift.my and to orders placed through our website.
Information We Collect
We collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, and communications with our support team. When you place an order, we collect the items purchased, order value, order number, and delivery information.
Payment information is processed by third-party payment providers. We receive payment confirmation, transaction identifiers, and the payment method type. We do not receive or store full card numbers on our website.
We also collect technical information when you use our website, including IP address, browser type, device type, pages viewed, referring URL, and cookie identifiers. This information helps us operate the site, prevent fraud, and understand site performance.
How We Use Information
We use your information to process and fulfill orders, process payments, arrange shipping, handle returns and refunds, provide customer support, prevent fraud, maintain website security, comply with legal obligations, and improve our website and product selection.
We use your email address to send order confirmations, shipping updates, delivery updates, return updates, and refund updates. If you subscribe to marketing messages, we use your email address and phone number to send promotional messages. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. You can stop text messages by replying STOP.
How We Share Information
We share information with service providers that help us run our business. These providers include payment processors, shipping carriers, website hosting providers, email service providers, analytics providers, fraud-prevention providers, and customer support tools. These providers receive the information needed to perform their services.
We share information when required by law, to respond to legal process, to protect our rights, to prevent fraud, and to protect the safety of our customers and our business. We do not sell personal information for money.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for essential functions, such as cart and checkout operation, and for analytics and advertising measurement. Where required by law, we ask for consent before setting non-essential cookies. You can control cookies through your browser settings. Disabling essential cookies can affect checkout and order functions.
Your Privacy Rights
You can request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, request restriction of processing, object to processing, request portability of your information, and withdraw consent where consent is the legal basis for processing. You can also opt out of marketing communications at any time.
To exercise these rights, email info@burrowgift.my. We verify your identity before completing a request. We respond within 30 days. If applicable law allows a longer response period, we inform you within that period.
California Privacy Rights
California residents have the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising privacy rights. We do not sell personal information for money. To submit a California privacy request, email info@burrowgift.my. An authorized agent can submit a request with written permission from the consumer. We respond to California requests within 45 days. If we need more time, we inform you within that period.
GDPR and International Users
If you access our website from the European Economic Area, the United Kingdom, or Switzerland, we process personal information under legal bases that include performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and website security, and consent where required. Your information is transferred to and processed in the United States. Where required, we use contractual and organizational safeguards for international transfers.
You have the right to lodge a complaint with your local data protection authority. You can contact us first at info@burrowgift.my so we can address your concern.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us at info@burrowgift.my and we will delete it.
Data Retention
We retain order and transaction records for as long as needed to fulfill orders, process returns and refunds, prevent fraud, comply with legal and accounting requirements, and resolve disputes. We retain marketing contact information until you unsubscribe or request deletion. We retain website analytics data for the period needed for site performance and business analysis.
Security
We use administrative, technical, and physical safeguards to protect personal information. These safeguards include secure checkout processes, access controls, and encrypted transmission where appropriate. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to This Policy
We will post the new date at the top of this policy when we update it. The updated policy applies when it is posted.
Contact
Burrowgift
5121 Greendale Ave, Greendale, WI 53129, United States
Email: info@burrowgift.my
Phone: +1 414-458-7672
Hours: Monday–Friday, 9:00 AM–6:00 PM CT